Hi Ivy,

According to the latest tracking information, it couldn't pass the customs check and is returned back to Langfang city where the seller is located now. If it's returned back to the seller, you need to contact the seller to give you a solution as soon as possible.

Number: LX275589802CN
Package status: In transit
Country: China -> Mexico
2021-04-25 08:27 Langfang City, arrived at Gu'an Express Logistics Company
2021-04-05 20:10 Beijing, Leave Beijing Terminal, Next Stop Beijing Xinshun Processing Center (via)
2021-04-05 19:47 Beijing, Arriving at Beijing Terminal (transit)
2021-04-05 17:54 Langfang City, leave the "Sanhe Yan Suburbs Business Department", the next stop (Beijing Terminal)
2021-04-04 18:28 Langfang City, arrived at the Zhong Zhaofu Post Office
2021-04-04 18:26 Langfang City, leave The Langfang Yan Suburban Sorting Center, next stop, Zhong Zhaofu Post Office
2021-04-02 11:22 Langfang City, Arriving at the Bohai Mail Processing Center in Hebei Province
2021-04-02 09:39 Beijing, leave Beijing Terminal, next stop, Hebei Province Bohai Mail Processing Center (via)
2021-04-01 16:46 Beijing, import customs release
2021-03-31 15:26 Beijing, Beijing International Tianyu Processing Center returned, note: security return
2021-03-30 17:13 Beijing, Beijing International Mail Exchange Station returned
2021-03-29 23:05 Beijing, has been handed over to the carrier transport
2021-03-29 15:59 Beijing, Beijing International Tianyu Processing Center has been exported straight seal
2021-03-29 15:04 Beijing, Beijing International Tianyu Processing Center returned, note: security return
2021-03-24 23:44 Beijing, Beijing International Mail Exchange Station returned
2021-03-24 00:56 Beijing, has been handed over to the carrier transport
2021-03-23 18:00 Beijing, Beijing International Tianyu Processing Center has been exported straight seal
2021-03-23 08:33 Beijing, sent to the import customs
2021-03-22 22:29 Beijing, Arriving at Beijing Terminal (transit)
2021-03-22 20:29 Langfang City, leave the Bohai Mail Processing Center in Hebei Province, the next stop , Beijing Terminal
2021-03-18 18:18 Langfang City, Arriving at the Bohai Mail Processing Center in Hebei Province
2021-03-18 17:45 Langfang City, leave Gu'an Express Logistics Company, next stop (Ring Bohai)
2021-03-18 15:47 Langfang City, "Gu'an Express Logistics Company" has been received

Al llegar mi producto llego con otra dirección llame a correos de chile y me dijeron que solo ustedes pueden cambiar la dirección que es calle valdivia 1288 calama segunda región chile

Quisiera saber dónde está mi pedido AT139620515CN dice que está entregado pero no es cierto no he recibido ningún pedido!
Me podrían ayudar?