It's not normal. It's stuck or lost in Foshan to my experience. You need to require the seller to open a case to China Post to check the reason for you and give you a solution.
Hello, I whould need rate estimating to deliver Large Package (roller shutter: 1 item = 20 kg 2,0m*0,5m*0,5m cardboard box packed; 2d item = 5 kg 2,5*0,2m*0,2m cardboard box packed). Guangzhou - Krasnodar (terminal). The low rate is MATTER.
Ni Hau from Kiel ! I have to ship a packed welding machine from Hangzhou factory to Hamburg customs. The parcel is 63x60x33cm, and weighs 35 kg, which is 5 kg too heavy for China Post.
1. what other ways sending it as one parcel with china post can i use ?
2. the machine is already professional factory packed for worldwide export, so a re-packing in a special china post parcel is not necessary. is that true ?
3. what shipping and customs documents do you need to accept the parcel ? just to be sure, because the factory is well experienced in exports.
4. is there a discount for two parcels at one time to one address ?
It's not normal. It's stuck or lost in Foshan to my experience. You need to require the seller to open a case to China Post to check the reason for you and give you a solution.