Hi Michael,

It usually takes about 30-60 days to have update showing it arrives in Hong Kong after it was delivered to air transport. If you couldn't get update untill Nov. 13, you need to contact the seller as soon as possible to get refund.

Number: LZ309362901CN
Package status: In transit
Country: China -> Hong Kong [CN]
2020-09-13 13:46, Guangzhou City, has been handed over to the carrier transport
2020-09-13 12:51, Guangzhou City, leaving the Guangzhou International Center, the next stop, Guangzhou International Exchange Station (transit)
2020-09-13 05:36, Guangzhou City, Guangzhou International Center has been exported directly
2020-09-11 22:03, Guangzhou City, Arriving at Guangzhou Aviation Center (transit)
2020-09-11 16:00, Xiamen City, leave Xiamen Air Mail Processing Center, the next stop "Guangzhou Airlines Center" (transit)
2020-09-11 06:46, Xiamen City, arrived at Xiamen International Mail Processing Center (transfer)
2020-09-11 01:03, Quanzhou City, leave the Quanzhou Post Processing Center, the next stop xiamen International Mail Processing Center
2020-09-10 20:40, Quanzhou City, arrived at the Quanzhou Post Processing Center
2020-09-10 20:06, Quanzhou City, leave Jinjiang International Business Department, next stop Quanzhou City
2020-09-10 18:33, Quanzhou City, "Jinjiang International Business Department" has been received and sent