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package stucked on precustom

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My package stucked on precustom declaration stage for over 2 months. What should I do in this situation? Should I just wait or which number should I call to find out what's happening to my parcel. Thank you.

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1 Answer(s)

user
Hi angel,

In this situation, you need to call the receiver to declare to the customs. If the receiver doesn't declare, it will not be released.

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