Package stuck in transit

Asked by tristerson | 8/24/2020 2:21:34 PM

My package has been in transit for 116 days. The tracking number is:
LS325830832CN
I’ve reached out to the company that I bought the shoes from and they haven’t replied.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 8/26/2020 3:44:29 AM Reply

Hi tristerson,

It usually takes about 30-60 days to have update showing it arrives in the US after it was delivered to air transport. As it has been over three months, it's not normal. You need to contact the seller as soon as possible to get refund. If the seller doesn't reply you, open a dispute to the platform or contact your visa company to ask for a charge back.

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