Package Stuck in EME/Customs. PLEASE HELP

Asked by EternalBlaze5 | 5/5/2021 1:18:06 AM

Parcel Tracking number: RU867467410NL
My package has apparently been in processing by customs/EME since April 22nd. It’s now May 5th. Any idea why the package isn’t moving at all? And how do I get it moving?

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1 Answer(s)

Daisy | 5/9/2021 11:35:40 PM Reply

Hi EternalBlaze5,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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