Package stuck in customs?

Asked by Marie | 12/3/2019 8:32:06 AM

Hello - I am not sure what the issue might be but no updates have been received on this package for a few weeks now: LS130573946CN

I am starting to get worried. The seller is telling me to "be patient" but providing no other details. Can someone please help?

Thank you.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Lizzyfallon | 12/3/2019 10:08:19 AM Reply

Hi. I ordered an item on 14th Nov and was advised that it should reach UK Royal Mail within 3-15 days (AZ050050013CN). It seems to have been stuck in China since the 20th and no sign of it leaving there anytime soon. Any ideas?

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The DHL package number is: CY287642624DE
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