Package stuck in customs

Asked by Gina Moss | 2/21/2022 1:12:35 PM

Hello I have a package from the UK to China that has been stuck in customs since 27th Jan. Could I find out why it hasn't been released yet please? If I sent across the tracking number could I find out some more information

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 2/21/2022 6:55:47 PM Reply

Hi Gina Moss,

To my experience, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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