I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

Had a package returned to china from US customs for unknown reason EB787430946CN. Been stuck for 2 weeks just sitting at import customs. Seller continues to not be helpful... any idea what's going on?

Hello, I sent a package through USPS to China back in November of 2021. It has made its way to China, however has been stuck in customs since December 9th, 2021. There has been absolutely no movement and I have no idea how to contact China customs to see what I need to do. My items are not prohibited, so I’m not sure why they are being held. I may need to pay a customs fee but I need help on figuring out how to do so. The tracking number is USPS CJ190449362US.