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package stuck for 25 days

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Hi, this is my tracking order, LZ349593449CN. It hasn't moved since the 2020-10-02 00:25. Last tracking shows this:
GUANGZHOU (CN), Cleared and awaiting international departure
Thanks.

3 Answer(s)

user
Hi WP,

It usually takes about 30-60 days to have update showing it arrives in Australia after that. You need to wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.
user
RV556003766CN, May I know the reason this tracking number is not being found in your system yet? The seller has shipped it and delivered to your post 2 weeks ago.
user
Hi Son,

There is no tracking information for it at present. Possible reasons:
1. The sender just gave you a tracking number but hasn't shipped it.
2. China Post doesn't provide tracking service for this kind of package.
3. Only the seller could track it in seller's platform.

You'd better contact the seller to confirm for the reason.

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