China Post: 86 10 11185 EMS: 86 10 11183

package stuck at handed over to airlines since 4/17/20

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Hi my package was shipped with China EMS. The tracking number is CP380320790CN . The last update is that it was handed to the airline since 4/17/20, almost 5 months ago!
The updates are:

17 APR 2020 Handed over to Airlines
ShanghaiCity 10:47 AM

11 APR 2020
Departure from Regional Sorting Center
ShanghaiCity 6:09 AM

10 APR 2020
Dispatched from Office of Exchange
ShanghaiCity 9:33 AM

09 APR 2020
Arrival at Regional Sorting Center
ShanghaiCity 5:43 PM
Depature from Local Sorting Center
ShanghaiCity 5:09 PM
Package Received
ShanghaiCity 4:29 PM

Where is my package ?!? Has it been shipped by the airline company yet?!?

3 Answer(s)

user
Hi Philip,

It usually takes about 30-60 days to have update showing it arrives in the US after it was delivered to air transport. As it has been over five months, it's not normal. You need to contact the seller as soon as possible to get refund.
user
Hi Daisy,
would you be able to know if the package was returned to the sender or just lost somewhere?
user
Hi Philip Wong,

It wasn't returned back to the seller. It should be lost somewhere or stuck somewhere.

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