Package stuck at customs for a month

Asked by TJ | 10/4/2021 2:08:45 PM

I have sent back back a package for a refund from sender in China, however it is stuck at customs Shanghai Hongqiao International Apt with no reason for being held. Tracking number is

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 10/15/2021 1:25:56 AM Reply

Hi TJ,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

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