Package stuck at customs

Asked by Megan | 2/25/2022 12:19:43 AM

Hello,. My package has been held by customs since 2022January 23.. Tracking code: EA351291402HK .
So far i have not been contacted by anyone about that. Could you please advise what to do?Thanks

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1 Answer(s)

Daisy | 2/28/2022 12:08:34 AM Reply

Hi Megan,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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