Hi, it looks like my package is stucked at Beijing Exchange Bureau. How do i get it back?

Tracking number RQ959188138CN and RQ959527777CN
Is there any chance to get packages ?

2016-11-25 23:18 Beijing airport and left
2016-11-25 23:18 Beijing airport terminal, left hand navigation
2016-11-25 22:53 Beijing airport terminal, arrival
2016-11-25 19:31 Exchange Bureau in Beijing, has been exported
2016-11-25 19:30 Exchange Bureau in Beijing, have been exported to open
2016-11-24 00:43 Beijing airport terminal, left hand navigation
2016-11-24 00:34 Beijing airport terminal, arrival
2016-11-23 14:21 Exchange Bureau in Beijing, has been exported
2016-11-23 14:16 Exchange Bureau in Beijing, returned
2016-11-23 13:20 Exchange Bureau in Beijing, have been exported to open notes (security return)
2016-11-19 22:53 Shanghai Exchange Bureau, have been exported to each other (internal transit)
2016-11-19 22:53 Shanghai Exchange Bureau, returned
2016-11-19 22:52 Shanghai Exchange Bureau, have been exported to open
2016-11-14 14:26 Shanghai Exchange Bureau, have been exported to each other (internal transit)
2016-11-13 23:46 Shanghai Exchange Bureau, have been exported to open
2016-11-12 22:02 Canton international parcel, leave
2016-11-12 19:46 Canton international small packet, sealing
2016-11-12 17:08 Canton international parcel has been accepted
2016-11-07 11:53 Electronic information has been received

Hello

I sent email to chinapost but no response. Only the automatic reply email.

How can I contact Beijing Exchange Bureau? I called the phone you given but only waste my times. No one can answer what happened with my package.

This package should send to Singapore not to China. It come to China only for transit. It's hold by beijing exchange bureau from 27/10 and it almost 1 month. Who responsible with this?


Thanks