Package status stuck at customs

Asked by Kikimee | 4/26/2021 7:52:13 PM

Hi, My package number is CJ460762822U. Now I have shipped it over to sichuan Chengdu and it couldn’t pass through customs, now since it can't pass will it automatically be shipped back to me, because I have called China Post but it keeps sayinging your package has failed to past custom.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 5/6/2021 6:53:13 PM Reply

Hi Kikimee,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check. If the receiver doesn't cooperate, it may be processed by the customs self or return back.

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