Package states delivered but has not arrived

Asked by Brylee | 9/3/2024 6:53:26 PM

Package states that it was delivered on Sunday 1st sept, however this is usually a day people don’t complete deliveries and we also have cameras and no one has delivered anything
Tracking number is
AM461423088CN

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 9/4/2024 2:15:32 AM Reply

Hi Brylee,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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23 Feb 2023 14:00 Successfully delivered United States CHINA POST
18 Feb 2023 Out for delivery United States CHINA POST
11 Feb 2023 22:40 目的地转运【美国】United States CHINA POST
08 Feb 2023 23:17 Shipment arrived at sorting facility United States of America, local sorting centre CHINA POST
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06 Feb 2023 22:01 快件离开处理中心 Hong Kong CHINA POST
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02 Feb 2023 19:32 Shipment arrived at sorting facility Shenzhen处理中心已收寄 CHINA POST
Tracking number AS812131088CN
Origin China
Destination United States
Tracked with couriers China Post
The report on your website shows that the package was delivered on February 23, 2023 to my place of residence. Much to my regret, this is not true. I didn't receive the parcel.
The question is where is my parcel now?
Tracking number AS812131088CN
Thanks