Package shows delivered but not received

Asked by Ann | 6/22/2023 9:26:46 AM

This is the 2nd time this package was shipped from China. States it was delivered and signed for but I never received it. Why? What carrier do you use in the United States

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/25/2023 1:42:16 AM Reply

Hi Ann,

If it's shipped by China Post, it's delivered by USPS after it arrives in the USA. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

Shows delivered but not received (1 reply)

Shows delivered but not received
I had a parcel from China Post tracking number AMG426030216CDwhich shows delivered in Surrey(Canada)but not receved by me.Can you tell me which carrier you use in Canada

Package shows as delivered - NOT RECEIVED (1 reply)

Package AQ019233792CN shows on tracking that it has been delivered, but I haven’t received it.
Please could you provide proof of delivery/signature and details as to where it has been delivered?

Parcel shows DELIVERED on 12 Febuary 2021but that is not true! Nothing received! (1 reply)

LZ588792186CN
From China to Germany
System Shows "Item presented to customs". Also " customs process finished".
After that your tracking shows "Delivered", but that is wrong. I was at home and nobody delivered any package! Also no further information received.
Would you please be so kind to check where my package is and at which address it was delivered and who did sign? Since weeks nothing changes at your tracking Information Thanks

The page shows Delivered but not received (1 reply)

PACKAGE SHOWS DELIVERED BUT NEVER RECEIVED ANYTHING (2 replies)

AG483840721CN Where is package? (1 reply)

AM420507591CN shows as delivered but I have not received it (0 reply)

Item shows delivered (3 replies)