Package says it was delivered but at the wrong address

Asked by kkaylz64 | 4/11/2023 2:28:54 PM

Hi, I ordered something on amazon being delivered by China Post and on Amazon the delivery says it was attempted but unsuccessful. When I looked up my tracking number on here it says it was delivered but in a completely different state. What do I do? Also do I have to be home when the package is delivered or can I somehow change the instructions to just leave it at my door. I'm usually at work when my packages are delivered and wouldnt be able to personally receivethe package. Thank you

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Wrong parcel address. How to change it?

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1 Answer(s)

Daisy | 4/12/2023 7:27:39 PM Reply

Hi kkaylz64,

In this situation, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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