Package says delivered but i don’t received

Asked by Mc | 5/16/2024 12:28:08 AM

AT391869769CN

The package is delivered on May 10 but it has never been delivered to me and the Italian post office does not recognize this tracking in its system.

Is it a scam?

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 5/16/2024 2:29:22 AM Reply

Hi Mc,

If you don't get it, you need to contact the seller to ask for the new tracking number in Italy. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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