package says delivered but have not received anything

Asked by N/A | 12/26/2024 10:44:33 PM

Hi
My package tracking number is AT575868306CN
It says it was delivered but I have not received anything. It also says it was ready for pick up but I didn't receive any instructions that I had to pick it up as it should be delivered to my address.
Please can you look into this thanks

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 12/26/2024 11:17:38 PM Reply

Hi N/A,

It was delivered on Dec.20. If you don't receive it, try to contact the seller to check it for you. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply, it may be a scam. We have found many seller uses china post parcel to ship some junk to another address. The shipping is real, but the parcel does not contain the goods you purchased and the parcel address is not even to your address either. You need to call your bank and report fraud asap.

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