For all the delayed packages that I ordered from China to Malta, and which are still apparently in transit months later, I keep getting the same answer from Chinapost: "if you haven't received your package in 3 months you need to contact the seller to reflect the problem and get a solution or refund".
I don't understand why this is always stated as being the responsibility of the seller, as from the tracking on most of my packages they are simply being held up somewhere in a postal centre or airport in China. Surely this is the responsibility of Chinapost or the specific carrier service to ensure packages are delivered (especially those with tracking numbers) even if very late?

I am facing the same problem as everyone else - my package ( RN783270206GB ) seems to be stuck in Guangzhou and I have not received an update in over a week. I understand the situation at the airport at the moment but surely Chinapost can provide more than the standard response that they give EVERYONE. When can I see some updates on my package? What is the estimated delivery date?

I am waiting for arrival of a piece of luggage, number LZ551026840CN.
I contacted It is actually now regarded as lost luggage in my understanding.
I repeatedly contacted postnord office, but they clearly said that
only the sender can, and should contact to chinapost first.
Then I contacted the sender, but the said that they cannot claim when the marchandise is less than 150 euro.
I dont know about 150 euro rule, however, the postnord officer said
that in general the sender can, and should claim to chinapost.
Then, could you contact postnord?