Package not received

Asked by Dorothy Weaver | 5/6/2021 1:33:29 PM

Tracking number LY715661463CN shows delivered in/by mail box, this is to large to be delivered to mail box where is my product suppose to be 10x12 gazebo.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 5/6/2021 10:52:33 PM Reply

Hi Dorothy Weaver,

If it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact USPS to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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