China Post: 86 10 11185 EMS: 86 10 11183

package not received

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this is my tracking number AM550667881CN. I never received the package, below is the watertown, wi information. I didn't have a contact number to call. I wrote to the seller and the transport company and no one has answered.
2024-10-19 16:14 Delivered【Watertown,53098】, 已妥投
2024-10-18 18:26 Dispatching【Watertown,53098】, 出门投递
2024-10-14 17:25 Departure from Processing Center【Watertown,53098】, 快件离开处理中心
2024-10-10 11:57 Arriyal at Processing Center【Watertown,53098】, 快件到达处理中心

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1 Answer(s)

user
Hi Julie Heise,

We could only see it was delivered on October 19. If you don't get it, you can only contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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