Hi Annalisa,

According to the tracking information, LP190423087CN was delivered on May 21. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AT378739132CN
Package status: Delivered
Country: China -> Italy
2024-05-21 13:44 Postal Operations Center, has been submitted [IT MS]
2024-05-21 10:21 Postal Operations Center, destination transfer【Postal Operations Center】
2024-05-21 05:12 Postal Operations Center, Express Delivery Processing Center [IT MS]
2024-05-20 23:47 Sesto Fiorentino (FI), express arrival processing center [IT MS]
2024-05-20 19:08 Postal Operations Center, express delivery processing center [IT MS]
2024-05-20 14:17 Hub Nord, express delivery processing center [IT MS Hub Nord]
2024-05-20 14:11 Hub Nord, destination transfer【Hub Nord】
2024-05-16 17:33 AMS, arrive at【AMS】
2024-05-14 21:38 LUX, customs clearance exception in destination country
2024-05-12 17:53 HKG, departure【HKG】
2024-05-11 17:09 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2024-05-11 14:50 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2024-05-11 14:15 Dongguan City, the email left [Dongguan International Company Direct International Sales Department] and is being sent to [Guangshang Center]
2024-05-11 12:49 Dongguan City, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2024-05-11 10:50 Dongguan City, China Post has received the mail