package not received

Asked by Gladys Wood | 11/1/2023 1:50:14 PM

Were is my package? They said it was delivered 10/29. I was here all day and it never arrived

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 11/2/2023 1:37:37 AM Reply

Hi Gladys Wood,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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