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Package not moving for over 20 days in Guangzhou

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My package EB753818475CN has been stuck in Guangzhou EMS for over 20 days. How do I contact this office to start moving my package, or what can I do to get it to the United States?

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1 Answer(s)

user
Hi Tiara R,

It was delivered to the carrier transport on October 1 and takes about 30-60 days to have update showing it arrives in the USA after that. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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Its been over 5 days since my package arrived at , Qingdao, Shandong
but mine is not moving anymore.

You said it is not normal if the package is not moving over five days

Does "five days" mean only working days ( Mon- Fri) ?

or whole week?

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