Hi JuliaFE,

According to the tracking information, LZ103921261CN was delivered on November 30. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation about where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: LZ103921261CN
Package status: Delivered
Country: China -> Netherlands
2024-11-30 10:33 【NL】Submitted
2024-11-30 09:04 【NL】Arrange delivery
2024-11-30 08:22 【NL】Arrange delivery
2024-11-29 20:09 Arrived at【NL】delivery office
2024-11-29 20:08 Leaving the Overseas Transit Bureau
2024-11-29 20:07 Arrive at the Overseas Transit Bureau
2024-11-29 20:06 Leave【NL】Processing Center
2024-11-29 19:06 Overseas import customs release
2024-11-29 15:01 Retention at overseas delivery points
2024-11-28 19:53 Arrived at【NL】delivery office
2024-11-28 19:52 Leaving the Overseas Transit Bureau
2024-11-28 19:51 Arrive at the Overseas Transit Bureau
2024-11-28 19:50 Leave【NL】Processing Center
2024-11-28 18:50 Overseas import customs release
2024-11-28 10:14 Overseas import customs release
2024-11-26 16:13 Overseas import customs keeps it for inspection (waiting for payment)
2024-11-26 16:01 Send to overseas import customs
2024-11-26 16:00 Arrive at the destination processing center
2024-11-26 15:36 Arrive at destination
2024-11-23 20:39 Plane arriving
2024-11-23 13:38 Airline departure
2024-11-21 06:05 Plane arriving
2024-11-20 23:45 Airline departure
2024-11-15 11:06 Airlines receive
2024-11-15 11:05 Guangzhou City, handed over to the carrier for transportation
2024-11-14 08:23 Guangzhou City, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2024-11-14 06:13 Guangzhou City, [Guangzhou International Exchange Bureau] has been exported directly
2024-11-14 06:13 Guangzhou City, Export Customs/Release
2024-11-14 01:13 Guangzhou City, delivered to export customs
2024-11-13 22:57 Guangzhou City, the email left [Huadiwan Sales Department directly under Guangdong International Company] and is being sent to [Guangzhou International]
2024-11-13 22:57 Guangzhou City, the mail has been sorted at [Huadiwan Sales Department directly under Guangdong International Company] and is ready to be sent out
2024-11-13 20:26 Guangzhou City, China Post has received the mail
2024-11-13 11:53 Guangzhou City, your email has been reviewed by EU Customs and sent to the next step for processing.
2024-11-13 10:07 Guangzhou City, according to the requirements of EU Customs, your mail is being pre-declared (from October 2, 2023, all air items entering the EU must be pre-declared)