package not delivered

Asked by Debbie | 5/4/2023 8:16:11 AM

I have a package that tracking said it was delivered, but I never received it. I checked with my Post OFfice and they don't have it either. They said that it appears to have been delivered to the US, but that is all they can tell me. How do I file a claim with Track718 or China Post

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 5/5/2023 8:38:52 PM Reply

Hi Debbie,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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