Hi Isaac,

According to the tracking information, AS811997581CN was delivered on Jan.20. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AS811997581CN
Package status: Delivered (22 Days)
Country: China -> Canada
2023-01-20 10:00 Canada, delivered
2023-01-14 10:13 Canada, outbound delivery
2023-01-09 15:00 Canada, express shipments are in transit within the country
2023-01-04 23:52 CANADA, local sorting centre, Express arrival processing center
2023-01-02 21:29 Hong Kong, Express shipments leave the processing center
2023-01-01 22:36 Hong Kong, Express arrival at the processing center
2022-12-30 00:55 Shenzhen, Express mail in transit within the country
2022-12-30 00:48 Shenzhen processing center has received and sent, express mail arrived at the processing center

No updates from anywhere

Hi Daisy,
Still I couldn't get any updates from anywhere.
From China to Canada, which courier service is handling the parcel. Then only I can contact the team for further process.

Awaiting for our reply