Package never arrived

Asked by John casey | 3/5/2025 12:49:45 AM

Seller says my package was delivered but I never received it and I have cameras on my house that show it was never delivered what do I do now?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 3/5/2025 2:13:43 AM Reply

Hi John casey,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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