Package Marked as delivered, but has not been

Asked by Danielle Pomeroy | 12/18/2023 8:53:30 PM

Hello. My tracking number is AM108625314CN. My package is showing as delivered, but has not arrived. There is only one neighbor on my block whose porch I can see from my own. I also have a doorbell camera on which I can see my entire porch, mailbox, and both streets. There no delivery recorded today. I also can't tell who to contact as the tracking does not state who the local delivery service is, this making it impossible to check if it was marked delivered by mistake. What steps can I take to rectify this situation?

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1 Answer(s)

Daisy | 12/18/2023 11:32:14 PM Reply

Hi Danielle Pomeroy,

You need to contact the seller to ask for the new tracking number in the US. Then, use the number to check with USPS about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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