Package Lost at Destination Country

Asked by Cameron | 5/7/2021 2:33:46 PM

I have a package that originated in China (LZ752470255CN) and the tracking states that it was delivered at its final destination in Canada. This is incorrect as it has not arrived. Canada Post states that an inquiry on its location can only be made by China Post and not by the recipient in Canada. How do I do this?

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

What Are the Reasons That Cause the Loss of Parcels?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 5/7/2021 8:48:35 PM Reply

Hi Cameron,

You need to reflect the problem to the seller and let the seller contact China Post to invetigate. Then, give you a solution.

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