Hi Ciuro Alicia,

According to the tracking information, AM990409762CN was delivered on Feb.28. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM990409762CN
Package status: Delivered
Country: China -> Belgium
2025-02-28 15:39 Delivery - Proof of handover by the driver to the PUDO or collection point, Destination transfer【Delivery - Proof of handover by the driver to the PUDO or collection point】
2025-02-28 15:39 Approved
2025-02-28 14:45 Delivery - Proof of handover by the driver to the PUDO or collection point, Destination transfer【Delivery - Proof of handover by the driver to the PUDO or collection point】
2025-02-28 12:54 Notification sent, parcel available in Pudo or collection point, Express delivery has arrived, waiting for customer to pick up the item
2025-02-28 12:54 Notification sent, parcel available in Pudo or collection point, Express delivery has arrived, waiting for customer to pick up the item
2025-02-28 12:32 Arrived at Pudo or collection point, Express delivery arrives at processing center
2025-02-28 12:23 Arrived at Pudo or collection point, Express delivery arrives at processing center
2025-02-28 11:44 Delivery address changed, Delivery address changed
2025-02-28 11:37 Delivery instructions previously received - Redirection requested to PUDO, Destination transfer【Delivery instructions previously received - Redirection requested to PUDO】
2025-02-28 11:36 Failed attempt, redirected to PUDO, Destination Transport【Failed attempt, redirected to PUDO】
2025-02-28 11:36 hub inbound, express delivery arrives at the processing center
2025-02-28 07:33 Out for Delivery Scan, Delivery
2025-02-28 06:32 arrived at destination deposit, express delivery arrives at processing center
2025-02-28 06:03 In transit, destination transit【In transit】
2025-02-28 05:55 Arrival TS Hub, Express delivery arrival processing center
2025-02-28 02:50 Despatched from Sorting Facili, Express delivery departure processing center
2025-02-28 02:20 In transit, destination transit【In transit】
2025-02-28 01:27 Hub sorted, destination transportation【Hub sorted】
2025-02-27 18:57 Warehouse / Hub hold (Loading error), Destination Transport【Warehouse / Hub hold (Loading error)】
2025-02-26 07:22 AMS (CV9737), Arrival
2025-02-24 02:43 Xinzheng International Airport (CV9737), departure
2025-02-22 17:00 Xinzheng International Airport, Express delivery arrival processing center [Xinzheng International Airport]
2025-02-22 14:00 Export customs clearance is completed
2025-02-22 10:00 Express delivery arrives at the customs at the origin, waiting for customs clearance
2025-02-19 08:59 Bonded logistics center outbound scan, express delivery departure processing center [Bondated logistics center outbound scan]
2025-02-16 15:56 Bonded Logistics Center Inlet Scan, Express delivery arrival processing center [Bondated Logistics Center Inlet Scan]
2025-02-14 20:24 Zhengzhou City, email arrived [Zhengzhou International Exchange Bureau]
2025-02-14 18:55 Zhengzhou City, leaving [Zhongyuan Business Department directly under Henan International Company] and is being sent to [Zhengzhou City]
2025-02-14 18:55 Zhengzhou City, the email has been sorted at [Zhongyuan Business Department directly under Henan International Company] and is ready to be sent
2025-02-14 14:44 Zhengzhou City, China Post has collected emails