China Post: 86 10 11185 EMS: 86 10 11183

package, I have not received

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I am contacting you because I placed an order on DHgate and you were the shipping company for my package, which means that I have not received my package and you assume that I have received it and signed for it when that is not the case, please I need to investigate the case that has happened with my package, which I have not yet received, the reference number is as follows:
AM572291743CN

I hope they respond quickly. Thanks for your time

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1 Answer(s)

user
Hi Adela,

Try to contact the seller to check it for you. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply, it may be a scam. We have found many seller uses china post parcel to ship some junk to another address. The shipping is real, but the parcel does not contain the goods you purchased and the parcel address is not even to your address either. You need to call your bank and report fraud asap.

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