China Post: 86 10 11185 EMS: 86 10 11183

package held since July 1st

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Package (CH137449245US) held since 07/01/21, about 2 and half months. What are you waiting for? Did you contact the recipients?
Again, the recipients are elderly people. They cannot travel or play with the cell phone. They will pay whatever fees when you deliver.
I have asked questions many times. No help, no solution.
Thanks.

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4 Answer(s)

user
Hi yongmeil,

You'd better let the receiver in China ask a Chinese friend for help to call China Post service number 11185 to check how to pay for it. We are only a tracking platform. We couldn't contact the recipients.
user
11185 is only a 5-digit number. Is this for Chengdu Customs? How to CALL from China? 5-digit?
What is the number to call from abroad? 1-86-?????????
Thanks!
PS: I tried 86 10 11185, but it did not work.
user
Is the package at the Customs or at the post office?
What is the 10-digit number for the post office?
Is the fee paid at the local post office or the Customs?
Thanks.
user
Hi yongmeil,

China Post service number 11185 should be called from China. It's hard for you to get connected from abroad. The fee should be paid to the customs. The receiver could check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and pay.

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