Hi Renata,

It's stuck at the customs in China due to the missing invoice. You need to let your friend in China call China customs service number 12360 to ask how to get it.

Number: EE050805045RU
Package status: In transit
Country: Russian Federation -> China
2021-01-31 09:10 China, CNCAND, Retained by customs, Ivoice missing/ inappropriate
2021-01-31 03:19 China, CNCAND, Handed over to customs
2021-01-31 03:18 China, 51040034, Processing, Arrival at inward office of exchange
2021-01-29 19:00 China, Processing of international mail, Processing by designated postal operator
2021-01-29 18:18 China, CNBJSD, Processing, Departure from transit office of exchange
2021-01-29 18:13 China, CNBJSD, Import of international mail
2021-01-26 07:04 Russian Federation, Processing of international mail, Forwarded to the carrier
2021-01-26 07:03 Russian Federation, Sheremet`evo MMPO PCI-7 104007, Export of international mail
2021-01-23 16:47 Russian Federation, Sheremet`evo EMS 130980, Customs clearance, Released by custom house
2021-01-23 16:46 Russian Federation, Sheremet`evo EMS 130980, Handed over to customs
2021-01-23 13:16 Russian Federation, Sheremet`evo EMS 130980, Processing, Arrival at transit office of exchange
2021-01-23 07:07 Russian Federation, MR LC Vnukovo 102975, Processing, Departure from inward office of exchange
2021-01-22 20:19 Russian Federation, MR LC Vnukovo 102975, Processing, Arrival at inward office of exchange
2021-01-21 21:04 Russian Federation, Kazanskij LPC 420300, Processing, Departure from inward office of exchange
2021-01-20 19:32 Russian Federation, Kazanskij LPC Uch. Prioritet. Pochty` 420307, Processing, Sorting
2021-01-20 17:44 Russian Federation, Kazanskij LPC 420300, Processing, Arrival at inward office of exchange
2021-01-20 14:11 Russian Federation, Kazan` 124 420124, Processing, Departed from origin facility
2021-01-20 13:28 Russian Federation, Kazan` 124 420124, Acceptance

Hi, I ordered a package about 3 weeks ago. I understand it may take awhile for the package to arrive to me but it has been held in customs since january 30 2021 (its february 8 2021 now, meaning its been in customs for 8 days) please help, I do not know what I need to do inorder to receive my package. My tracking number is LZ632545694CN
Thanks in advanced for the help!

Hi Kat,

It's passed the check today.

Number: LZ632545694CN
Package status: In transit
Country: China -> Canada
2021-02-09 15:56 Nanning City, Nanning International Parcel Processing Center has been exported straight
2021-02-09 15:54 Nanning City, Export Customs/ Release
2021-01-30 15:06 Nanning City, export customs / retention to be verified
2021-01-30 09:10 Nanning City, arrived at Nanning International Parcel Processing Center
2021-01-29 17:10 Nanning City, leave the "Guangxi Delivery Division East China Business Department", the next stop (Nanning International)
2021-01-29 15:19 Nanning City, "Guangxi Delivery Division East China Business Department" has been received and sent