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package held at the customs service

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my package is held at the post customs service

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I sent the package back to China and it's stuck at the customs. What should I do?
List of China Post Forbidden Items
China Import and Export Regulations 2024

4 Answer(s)

user
Hi Sabrina,

If it's stuck at the customs, you need to contact the customs to check what happends to it and do as the customs requires. Or, it couldn't be released.
user
how to contact the customs service ?
I have no more information..
:(
user
Hi Sabrina,

If you are in China, call 12360 to check.
user
I'm in France... :(
do you have more information ?
thank you

Related Questions

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A package has arrived for me at the EMS remark says "held at customs" the EMS number is from foreign postal service: EJ226 625 432 AU. Can you tell me where the parcel is being held? And if I need to go there to collect it?

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Hi
My parcel has been held in customs since 15/3/2023
Tracking No: EJ305510508AU
What is the problem
It's a package I'm sending back to supplier as not what I ordered
So disappointed in your service

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