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Package hasn’t arrived

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I placed an order on March 11, 2018 with DHgates and my tracking number which is RG794009019CN is through you all but I have not received my package and the tracking hasn’t been updated since the 18th...I would like to know the status of my order please!

You may get the answer from the following articles:

Why can't I track my China Post package?
Why is my package stuck in transit for so long?
How do I track a package from China?

1 Answer(s)

user
Hi shesjustky,

This kind of package usually takes about a month to reach. It's in NY now. USPS has got it and will deliver it to you in the next few days.

Tracking information:
2018-04-12 05:15 ISC NEW YORK NY(USPS), Processed Through Facility, Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 5:15 am on April 12, 2018.
2018-04-12 05:15 Origin Post is Preparing Shipment

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