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Package has not been shipped from facility

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I am inquiring about my package LY694418015CN. It has been sitting in your facility since March 24, 2021, and has not been shipped. This package was supposed to be expressed mail in which I have paid for and still have not received the items that I purchased. Can you please give me an update as to when I should expect my package from you all because it has been almost a month and I have paid for 7-10 delivery services.

Thank you

You may get the answer from the following articles:

Why can't I track my China Post package?
Why is my package stuck in transit for so long?
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1 Answer(s)

user
Hi lisa2mk,

It's sent by e-packet. e-packet is slow at present. It usually takes about 20-40 days to reach the US after it was received by airline. There will be update when it arrives. You'd better wait for more days to get update.

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I am inquiring about my package LY694418015CN. It has been sitting in your facility since March 24, 2021, and has not been shipped. This package was supposed to be expressed mail in which I have paid for and still have not received the items that I purchased. Can you please give me an update as to when I should expect my package from you all because it has been almost a month and I have paid for 7-10 delivery services.

Thank you

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