Package has not been delivered

Asked by Susan | 9/12/2024 11:41:00 AM

My package has not been delivered, but your tracking system says it was delivered August 12, but it wasn’t delivered to me

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 9/13/2024 10:16:31 PM Reply

Hi Susan,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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