☰
China Post: 86 10 11185 EMS: 86 10 11183
  1. Home
  2. Q & A

Package has not arrived

|

I ordered a book to be delivered to me in Hangzhou from the UK, but it has not arrived after five weeks. Is there any way I can check on its progress?

Thank you.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?
How do I track a package from China?
Why can't I track my China Post package?

3 Answer(s)

user
Hi Ivan Stacy,

Do you have the tracking number for the package? It's hard to know where it is without knowing the tracking code.
user
Hello Daisy,

further to my previous question about my package that has not arrived in Hangzhou, I'm afraid I don't have a tracking number. Is there any other information (e.g. my address) that could help us to locate it?

Thanks and regards,

Ivan
user
Hi Ivan,

You can call China Post service number +86 10 11183 (then 8 for English service) to check it.

Related Questions

Arrived at destination country with no more future updates. (4 replies)

I have 2 packages arrived in Germany and 1 package arrived 1 week ago and had no update since so I wanted to ask that where is the package now?
1. CNCAI2020101406838407
2. CNCAI2020101406863152

Package not arrived (2 replies)

Can anyone help me my parcel arrived in langley uk on 14 June but has not arrived UU144485478CN
Please anyone advice me I apreciate it
Lise

My package shows that it arrived to the city but it doesn’t show that (1 reply)

My package arrived at the center of the city 8 days before and till now I didn’t get notification that my package arrived and I checked my post box there is nothing
Tracking number: (AT651524652CN)

Parcel arrived at destination country for over a month (2 replies)
Where is my package? (4 replies)
My Package "arrived at port" but no further updates (0 reply)
Why my item has not arrived at it's destination ? (1 reply)
Parcel stuck on "arrived at destination" (3 replies)

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you！Your answer has been posted successfully!

China Post Tracking

Recommended Articles

Why is my package stuck in transit?

How to send parcels to foreign countries by china post

How long does it take to ship via China Post?

Why can't I track my china post package?

How do I track a package from China?

Wrong parcel address. How to change it?

China import and export regulations 2021

Hot Topics

Call China Post (840 replies)
parcel has been stuck in GuangDongShengGuangZhouShi 51000061 (249 replies)
Origin post is preparing shipment (138 replies)
Where is my package? (136 replies)
Where is my package (101 replies)
QINGbei supply (china) where is my package (101 replies)
my package is already 10 days stuck in "Liege-Linehaul Arrival" (98 replies)
2018-12-11 21:46 Arrive at the "United States" level two processing center (96 replies)