Package has been stuck in the Shenzhen Customs since the 19th of march.

Asked by John Lemon | 5/4/2020 6:15:43 AM

AS970585595CN
According to the chinapost website my package is at some sort of customs inspection center (邮政快件监管中心报关报检大厅)
Is there anything I can do about that? The seller says that I should wait at least 3 MONTHS before opening a complaint which is annoying to say the least.

It's funny that despite the COVID crisis a package that I ordered on the same day arrived a month ago, and another that I ordered mid april arrived today.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

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What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Mike smith | 5/6/2020 2:52:40 PM Reply

My package has been stuck since the 19th as well. Despatch from Sorting Center is the message I get. the 3 month rule is to protect the seller from you making a claim.

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