Hi,
Can you help me thanks.
The receiver cannot find the package EW103480105FR on the wbesite because the phone number didn't match with the parcel. Is there a way to contact the office and give them the phone number 18029062289 thanks ?

Hello,
I have a package that was sent from the U.S. to China and it arrived at customs clearance on June 14. Is there a way to check when it will be released or if I need to contact someone? Tracking: CH134277952US. Thanks!

Hello, my package has been stuck at customs for over a month. I brought clothes from an online company, but had to return them due to wrong sizing - for a full refund. The clothes arrived in China, but Customs held them for tax reasons? Customs have contacted the receiver twice - so they can release the item to them. But the receiver is refusing to do that - telling me they don't have clearance to contact customs. They won't provide me with a refund until they receive the items. Is there a contact email for customs - so I can contact them and find out what needs to be done for the package to be released?