Package delivered but not received

Asked by Magda Silva | 5/20/2024 6:39:23 AM

Since May 16, the carrier has been saying that the package was delivered in Lagos. The delivery address given to the company I bought the items from is correct, nobody picked up the package for me, nor was it stolen (CCTV). Which carrier has taken over the service in Lagos/Portugal so that I can contact them?
Tracking Number - AM346010271CN
Order Number 2024042529241972

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

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1 Answer(s)

Daisy | 5/22/2024 1:09:22 AM Reply

Hi Magda Silva,

It's shipped by Portugal CTT. If you don't get it, you need to contact the seller to ask for the new tracking number in Portugal. Then, use the number to check with Portugal CTT about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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