Package delivered but have nothing

Asked by Wendy | 7/3/2023 10:17:00 AM

LV789149968CN This is my track & tracé.

I placed an order through DhGate
delivered to my track & trace. but I didn't receive anything, neither did my neighbours. can you see where the package was delivered?

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 7/3/2023 11:05:27 PM Reply

Hi Wendy,

Sorry, we could only see it was delivered on June 28. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from DhGate to get refund in time.

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