I mailed a package to my friend in Hangzhou. And whenever I check the tracking for the package, it says "held in customs" in Hangzhou. I told my friend this. Now I would like to know what should we do now? My friend called China Post and I think they told her that she needed to call Hangzhou Customs office, but I can't locate the phone number for the Hangzhou Customs. Do you know the phone number to Hangzhou Customs? And is this what she needs to do? If not, what does she need to do? Thanks!

I have 2 packages sent to the same company in China. They are both being held in customs for almost 3 months now with no information of why. Can I call the post office there and find out why? I have paid so over $150 for shipping costs and the nerchandide is worth around $400. I have nothing... please advise. Thank you!!

I shipped a package via USPS. The tracking number is LH198306458US
The update has says:
Customs Clearance: CHINA May 20, 2023, 8:56
Held in Customs: HANGZHOU, CHINA May 21, 2023, 1:58 pm
Where is this package? I returned two items that I am waiting for a refund. Please advise.
Rachel