Hi Laura,

It's stuck in Italy for a long time. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to check what happends to it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AT674117294CN
Package status: In transit
Country: China -> Italy
2025-04-05 11:19 IT, Destination transit【IT】
2025-04-05 11:19 IT, Destination transit【IT】
2025-03-31 21:00 IT, Destination country customs clearance completed【IT】
2025-03-27 21:31 IT, Arrived【IT】
2025-03-27 21:31 IT, Express arrived at the processing center【IT (Pavia) IT】
2025-03-27 09:00 CN, Arrived【CN】
2025-03-27 09:00 CN, Express arrived at the processing center【CN】
2025-03-26 06:10 Guangzhou, Departure [Guangzhou]
2025-03-25 10:50 CN, Departure [CN]
2025-03-25 10:10 Guangzhou, Export customs clearance completed [Guangzhou]
2025-03-25 10:10 Guangzhou, Export customs clearance completed [Guangzhou]
2025-03-24 16:16 Dongguan, Express delivery leaves the processing center [Dongguan]
2025-03-24 15:44 Dongguan, Express delivery arrives at the processing center [Dongguan]
2025-03-24 15:08 Dongguan, Mail leaves [Dongguan International Company Direct International Sales Department] and is being sent to [Guangshang Center]
2025-03-24 15:00 Dongguan, The mail has been sorted at [Dongguan International Company Direct International Sales Department] and is ready to be sent
2025-03-24 11:44 Dongguan City, China Post has received the mail