Order not received

Asked by Candy | 6/20/2024 4:15:55 PM

AM351450470CN
Tracking says successfully delivered 2 days ago at 8pm. Only updated today.
Did not arrive.
Not with neighbours. Address correct. Please confirm which company delivered

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 6/20/2024 6:17:42 PM Reply

Hi Candy,

If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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