China Post: 86 10 11185 EMS: 86 10 11183

Order not received

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post office and logistics company are saying they never received my package with this tracking no. AM080308036CN. I wish to file a claim for my package or a refund of the items purchased. Order No: 2023102653803776
Total: $50.34
Items(s): Women's Winter Sherpa Fleece Jacke
Women's Winter Sherpa Fleece Jacke
To the Point Knit Tunic
Day to Night Legging Pants Please resend of refund promptly.

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1 Answer(s)

user
Hi Pat,

You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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