Hi Pedro,

According to the tracking information, AS713620863CN was delivered on August 12. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AS713620863CN
Package status: Delivered (21 Days)
Country: China -> Portugal
2021-08-12 11:27 Has been duly cast
2021-08-12 10:57 Go out and deliver
2021-08-12 07:20 Mail is in transit within the country
2021-08-11 13:26 PT, arrive at PT PT
2021-08-03 18:08 PT, arrive at PT PT
2021-07-24 21:50 Hong Kong, left Hong Kong Hong Kong
2021-07-24 10:56 Hong Kong, arrive Hong Kong Hong Kong
2021-07-23 21:12 Shenzhen Processing Center, leaving Shenzhen Processing Center Shenzhen Processing Center
2021-07-23 13:50 Shenzhen Processing Center, arrived at Shenzhen Processing Center Shenzhen Processing Center
2021-07-21 20:27 Guangzhou City, leaving the Provincial International Mei Garden Business Department, the next stop of Shenzhen International
2021-07-21 20:03 Guangzhou City, "Provincial International Mei Garden Business Department" has received

Boa tarde, podem dizer-me por favor a que empressa transportadora foi entregue a minha Encomenda (AS713620863CN) em Portugal, porque os senhores dizem que foi entregue em Portugal mas os ctt dizem nao ter nada. Que empresa entregaram a encomenda.
Obrigada
Pedro

Oi Pedro,

Se os CTT não conseguiram rastreá-lo, você precisa entrar em contato com o vendedor para verificar para você. Deve haver outro número de rastreamento para os CTT rastreá-lo.